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ICTICT312 Use advanced features of applications - Coggle Diagram
ICTICT312 Use advanced features of applications
Vendor documentation of computer applications
A vendor (software in our case), is a company that develops and sells software. Most commonly, the term software vendors refers specifically to independent software vendors (ISVs), organisations that create solutions for use by the larger market.
Transfer of data between applications
This includes the importing and exporting data and files.
Shared data between applications enhances your products and saves time - examples, photoshop, animate
Access and use of support resources
In a workplace, it is essential to be able to solve both hardware and software problems using support resources including online help, manuals and training booklets
You need to be able to understand how and where to access and apply technical support in:
addressing system problems
using troubleshooting results
Online help, manuals and training booklets
A training booklet is a set of instructions used to improve the quality of a task, process, or job. Its ultimate goal is to provide employees all the tools and information they need to excel at their jobs. Eg. steps in completing specific tasks, how to use their computer systems, etc
Manual (documentation) is a book or pamphlet containing information about a program or piece of hardware. For example, a video game may come with a manual explaining how to play it. Today, most companies and developers no longer include printed manuals with their products. They instead rely on electronic documentation and online documentation, which are usually included as a PDF or available for download on the company's website.
Online help is the help file accessible for software applications or operating systems. It is integrated directly into the software interface by selecting an item on a Help menu. It provides information relating to general operation of the program as well as troubleshooting.
Technical Support
refers to assistance that is provided to customers who require help with technical products such as hardware and software.
File management
File management refers to the process of organising, storing, and manipulating files on a computer system.
This can include organising stored files into folders, backing up files, and compressing files to save space (archiving).
Document version control
Document version control is a process that helps ensure that different versions of a document are tracked and controlled.
This process can help prevent changes from being made to a document without the knowledge or approval of the document’s owner or other stakeholders.
Back ups and Archiving data
Backup is for recovery from hardware failure or recent data corruption or loss.
Archiving is for space management, compliance, risk aversion and long-term retention