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CHAPTER 9 - Coggle Diagram

- - - - Agility in adapting to the external environment is key
- - - - OD Practitioners (experts in OD)
        Focus on roles and relationships in the system
      - 1. Unfreezing
        
        Gaining entry with the client (putting yourself in their shoes)
        
        Contracting with the client to agree the scope of the work
        
        Undertaking diagnosis (data collected - participatory approach eg. interviews)
        
        Feeding back the data and making sense of the organizational issues
      - 2. Moving
        
        Agreeing the interventions
        
        Implementing the intervention (Action learning - small group tackle organizational issues)
      - 3. Refreezing
        
        Evaluation and/or extension of the intervention (Pulse checks - informal way of employee feedback)
  - - - Action-Planning conference: participants include employees, senior leaders, suppliers, customers, etc.
        Search Conference: Takes input from stakeholders, but only those directly responsible are at the conference
      - Reviewing the past
        
        Exploring the present
        
        Creating future scenarios
        
        Identifying common ground between parties
        
        Creating action plans
    - - Focus of Conference Model: Adapt the organizational structure for new strategic needs
      - Goals of Conference
        
        Visioning (people's desires)
        
        Customer focus (customer needs)
        
        Technical focus (issues and differences in workflow)
        
        Design (improving working patterns)
        
        Implementation (selecting a time frame)
    - - Key Principles
        
        Those who come are right
        
        what happens is only right
        
        When it starts, it is right
        
        Over means over