Please enable JavaScript.
Coggle requires JavaScript to display documents.
Entire SIMS Provision - Coggle Diagram
Entire SIMS Provision
Application Support (schoolApps)
SOLUS3 central server
School Apps AD devices
Upgrade release to schools
Service Improvement release management process
Full releases
testing
UAT
patches
testing
UAT
Phone support
SIMS productset
Types of support
Standard returns
Exams
Census
'normal' support
Product support
SIMS
FMS
Discover
FRS
Dinner Money
Staff perfomance
Lesson Monitor
Released NextGen solutions
SSM
SIMSID
Parent App
TeacherApp
Microsoft Office
Consultancy
Resources
VMs
beta releases
Server (SQL standard) VM
Personal
Mapped drive storage
school data
patches
documentation
Report Defs
User management (Schoolapps)
New starter (access to SIMS systems)
Leaver (remove access to SIMS systems)
Knowledge
Internal KB
Customer KB
QRS
Roadshows
Supporting Services
CLEO
Sophos
RBuss
MECM
Standardised installations
SIMS servers
Clients
SSM
Config managment
Compliance managment
Opdef checks (EOC)
ISL
DOME
ServiceNow
business services (26)
service offerings (462)
Operational Defs (9)
Catalog items(11)
Knowledge (400+?)
Vendor relationship
T&Cs for operating as a SSU
Licensing to schools
Licensing to SSU
Obligations of vendor
Value stream for operating as a SSU
Project delivery (D&I)
Next Gen
VMs
SIMS releases
Beta testing
UAT releases to schools
final releases to schools
Patch releases (D&I testing requested by Schoolapps)
Schoolapps testing
D&I technical testing
release to customers
SOLUS3 releases
Technical Support (EOC)
Operating System
Upgrade/replacement schedue
SQL/databases
Support
SQL lifecycle
Upgrade / replacement schedule
Networking
Training
Exchange
Training materials / courses
Training VMs / VTEs
BRM services