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QUALITY COST MANAGEMENT - Coggle Diagram
QUALITY COST MANAGEMENT
Quality
Definition
customer satisfaction with total experience of a product/service
components
design quality
: focus on the features that customer want
performance quality
: focus on product/service performance
implications
1) company reputation 2) product liability 3) global implications
key dimensions
1) performance
2) realibility
3) conformance
4) durability
ways to improving
Plan-Do-Study-Act Cycle (PDSA)
called the Deming Wheel
circular, never ending problem solving process
seven tools of quality control
problem solving teams
quality function deployment
translate customer preferences to design
Cost of Quality
mean two things
1) cost of attaining quality 2) cost of poor quality
category
Conformance
prevention cost
quality audits
attending training
analyzing requirement
appraisal cost
inspecting
testing
monitoring
non-conformance
internal failure cost
scrap
rework
failure analysis
external failure cost
paying warranty cost
providing a help desk
making allowances
Strategies Importance of Quality
ISO 9000 standards
set of internationally recognized quality standards
certification developed by International Organization for Standardization
Periodically audited and certified
ISO 14000
focuses on a company's environmental responsibility