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Unit 1. The hotel as a production unit - Coggle Diagram

- - - - Management team
        
        Formed by the director, assistant director and assistant director.
        
        Its mission is to
        
        Define company policies and objectives. They are also usually in charge of human resources management, marketing, safety and quality systems control and, in general, of organizing and coordinating the activity.
      - Flooring equipment
        
        It consists of
        
        The housekeeper and the floor maids. The housekeeper is in charge of organizing and distributing tasks, controlling orders and stock (linen), planning the schedules of the staff in charge, collecting statistical data and communication. The floor maids are in charge of cleaning tasks, control of rooms and minibars, and reporting any incidents encountered.
      - Reception team
        
        The Head of Reception is in charge of organizing and controlling the department's tasks, drawing up the schedule of the personnel in charge of the department. He is also in charge of managing complaints, communication with other departments and organizing the necessary meetings.
        
        Receptionists are in charge of customer service, managing the reception and departure of clients and resolving any doubts that may arise during the stay. In the case of not having their own reservation service, they are also in charge of managing reservations and cancellations. It is the main contact with the client.
      - Maintenance equipment
        
        Maintenance specialists. This includes repairs to common facilities as well as to the rooms, which sometimes requires a permanent service. It also usually includes the maintenance of gardens, swimming pools and other sports facilities.
      - Restaurant
        
        It is organized as a normal restaurant although it may have a more or less permanent kitchen service.
      - Conventions
        
        In some hotels, these events require specialized personnel who are in charge of booking and organizing everything related to the use of rooms for conventions and material to be subcontracted.
      - Animation
        
        The entertainers are in charge of organizing the necessary activities for the entertainment of the guests. This includes the organization of activities and parties, taking care of the set-up of the facilities and the management of subcontracting other companies if necessary.
      - Sales Department
        
        Develops marketing mechanisms and policies in all areas of the hotel.
- - - - Design of goods and services
      - Quality management
      - Process strategy
      - Localization strategies
      - Organizational strategies
      - Human Resources
      - Supply management
  - - - Man
        
        The machine
        
        The material
  - - - Product Design.
      - Quality Control.
      - Production Organization.
      - Work Area Distribution.
      - General Maintenance
    - - ❖ Poor product or service design.
      - ❖ Clutter in the workplace.
      - ❖ Not knowing how to program production.
      - ❖ Failure to control quality throughout the entire process.
      - ❖ Lack of equipment maintenance.
- - - - For these purposes, personnel are divided into four main categories:
        
        1.- The team in charge of developing and implementing management policies, which is made up of the general manager and his or her main department heads.
        
        2.-The deputy department heads.
        
        3.-Assistants to department heads.
        
        4.- General and operational personnel.