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Soft skills and hard skills - Coggle Diagram
Soft skills and hard skills
Behavioural characteristics for a BA
BABOK 9.1 & 9.2
Behaviour characteristics
These are the features that make you a “good human to work with”.
❖ Ethics
❖ Personal Accountability
❖ Trustworthiness
❖ Organization and Time Management
❖ Adaptability
Three laws of business analysis:
(1) a BA may not injure an organisation or, through inaction, allow an organisation being to come to harm;
(2) a BA must obey the orders given it by an organisation except where such orders would conflict with the First Law;
(3) a BA must protect and develop own role as long as such protection does not conflict with the First or Second Law.
Problem Solving
These are the mental tools to overcome complexity and come up with solutions.
❖ Creative Thinking
❖ Decision Making
❖ Learning
❖ Problem Solving
❖ Systems Thinking
❖ Conceptual Thinking
❖ Visual Thinking
Technique:
Design Sprint
Human skills for a BA
BABOK 9.3/4/5
Business Knowledge:
The specifics of the industry you work in
❖ Organization Knowledge
❖ Solution Knowledge
❖ Industry Knowledge
❖ Methodology Knowledge
❖ Business Acumen
Communication Skill:
Your ability to communicate well
❖ Non-Verbal Communication
❖ Writing Communication
❖ Verbal Communication
❖ Listening
Interaction Skill:
Your ability to influence others
❖ Teamwork
❖ Negotiation and Conflict Resolution
❖ Leadership and Influencing
❖ Teaching
❖ Facilitation