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REVIEW SUITE TROUBLESHOOTING - Coggle Diagram
REVIEW SUITE TROUBLESHOOTING
Is there Image on the projector?
YES
Is it SRP?
YES
Are they running SRP Dailies?
YES
Is Front Eizo showing SRP?
YES
Check Matrix Input/Output
Review Suite Documentation
1 more item...
NO
NO
NO
NO
Check Matrix Input/Output
Review Suite Documentation
Still not working?
Is the Machine they are trying to project on the screen is detecting a second Monitor (Name Atlona###)?
YES
Is It a Christie Projector?
YES
VNC into the projector and Make sure the PC Preset is selected.
1 more item...
NO
Try a different Input to confirm that the issue is not coming from the projector
1 more item...
NO
Check the DP or HDMI Cable on the machine's side
No image on the Eizo?
Check Matrix Input/Output
Review Suite Documentation
Still not working even after making sure SRP Input is set to Eizo Output?
Is it a Christie Projector?
YES
Is it Vis05?
NO
Locate the AJA SDI >HDMI converter and make sure all leds are lit up.
Still not working, even after a power cycle?
1 more item...
YES
Make sure the right Input/Output is set on the Vis05 SDI Router
Kumo_Vis05/
Use SALVO Button
Still not working?
1 more item...
NO
Is Framecast working?
YES
Check The Front Eizo Atlona Tx and RX
Start by checking the Rx device
located under the front desk and connected to the Eizo with an HDMI (i.e. power cycle, check leds, connections)
Tx Located at the Back around the AV rack
NO
VNC Into Fstream machine
Is OBS running?
2 more items...
Framecast Not working?
Is it working for some users and some not?
NO
VNC Into Fstream machine
Is the fstream Machine reachable?
YES
Is OBS running?
YES
Is there a Signal on OBS?
2 more items...
NO
Try opening OBS manually or Restart the Framecast machine, wait a couple of minutes and VNC again
1 more item...
NO
Verify that the machine is powered on an connected to the shared network
YES
It's properly on the user 's side.
Make sure they are using the right link (VFX/Shared)
Make sure they are using the right internet browser.
VAN SPECIFIC