REVIEW SUITE TROUBLESHOOTING
Is there Image on the projector?
No image on the Eizo?
Framecast Not working?
YES
Is it SRP?
YES
NO
Are they running SRP Dailies?
YES
NO
NO
Check Matrix Input/Output
Review Suite Documentation
Is Front Eizo showing SRP?
YES
Check Matrix Input/Output
Review Suite Documentation
Still not working even after making sure SRP Input is set to Proj Output?
Is it a Christie Projector?
YES
NO
Is Framecast working?
YES
Check The Front Eizo Atlona Tx and RX
Start by checking the Rx device
located under the front desk and connected to the Eizo with an HDMI (i.e. power cycle, check leds, connections)
Tx Located at the Back around the AV rack
VNC into the projector and make sure the SRP preset is selected
Is it Vis05?
NO
Still not working?
Is the Machine they are trying to project on the screen is detecting a second Monitor (Name Atlona###)?
NO
NO
Locate the AJA SDI >HDMI converter and make sure all leds are lit up.
Still not working, even after a power cycle?
YES
Make sure the right Input/Output is set on the Vis05 SDI Router
Kumo_Vis05/ Use SALVO Button
Still not working?
Escalate to the proper channel
VNC Into Fstream machine
Is OBS running?
YES
NO
Is there a Signal on OBS?
YES
NO
Verify That the HDMI is properly Connected to the Decklink Input card in the Fstream machine
Power Cycle the StarTech HDMI Splitter Located in the AV Rack of the room
Try opening OBS manually or Restart the Framecast machine, wait a couple of minutes and VNC again
Make sure the right OBS scene is selected
YES
NO
Is It a Christie Projector?
YES
NO
VNC into the projector and Make sure the PC Preset is selected.
Try a different Input to confirm that the issue is not coming from the projector
Still not working?
You can try rebooting the machine, but most probably it's a Windows issue, either Software or Hardware
Try a different Input to confirm
Check the DP or HDMI Cable on the machine's side
Is it working for some users and some not?
NO
VNC Into Fstream machine
Is the fstream Machine reachable?
YES
click to edit
Is OBS running?
YES
Is there a Signal on OBS?
NO
Try opening OBS manually or Restart the Framecast machine, wait a couple of minutes and VNC again
Still not working?
While VNC'd into the Fstream machine open the Desktop Video Setup app, and make sure a signal is detected on one of the inputs
NO
YES
NO
Verify that the machine is powered on an connected to the shared network
Verify That the HDMI is properly Connected to the Decklink Input card in the Fstream machine
Still not working?
Signal detected
Select the same input under the OBS scene
No signal detected
Verify the cable connections again
Still not working?
Ask users to reload Framecast
Power Cycle the StarTech HDMI Splitter Located in the AV Rack of the room
YES
It's properly on the user 's side.
Make sure they are using the right link (VFX/Shared)
Make sure they are using the right internet browser.
Check Matrix Input/Output
Review Suite Documentation
Still not working even after making sure SRP Input is set to Eizo Output?
Is it a Christie Projector?
YES
Is it Vis05?
NO
Locate the AJA SDI >HDMI converter and make sure all leds are lit up.
Still not working, even after a power cycle?
Escalate to the proper channel
YES
Make sure the right Input/Output is set on the Vis05 SDI Router
Kumo_Vis05/ Use SALVO Button
Still not working?
NO
Is Framecast working?
YES
Check The Front Eizo Atlona Tx and RX
Start by checking the Rx device
located under the front desk and connected to the Eizo with an HDMI (i.e. power cycle, check leds, connections)
Tx Located at the Back around the AV rack
NO
VNC Into Fstream machine
Is OBS running?
YES
Is there a Signal on OBS?
YES
NO
Verify That the HDMI is properly Connected to the Decklink Input card in the Fstream machine
Power Cycle the StarTech HDMI Splitter Located in the AV Rack of the room
NO
Try opening OBS manually or Restart the Framecast machine, wait a couple of minutes and VNC again
Make sure the right OBS scene is selected
VAN SPECIFIC