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Planning and Monitoring - Coggle Diagram
Planning and Monitoring
Scope of BA Planning and Monitoring:
1/ Plan Business Analysis Approach
2/ Plan Stakeholder Engagement
3/ Plan Business Analysis Governance
4/ Plan Business Analysis Information Management
5/ Identify Business Analysis Performance Improvements
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1/ Plan Business Analysis Approach
Business analysis approach describes the overall method for performing business analysis work.
BABOK 3.1
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Adaptive: It maximises the ability to adapt to change and supports the exploratory approach to finding the best solution.
Building a plan
1/ Identify outcomes
2/ Define activities
3/ Time the work
4/ Perform risks analysis and dependencies mapping
5/ Facilitate Acceptance
Key output:
Business Analysis Approach: identifies the business analysis approach and activities that will be performed across an initiative including who will perform the activities, the timing and sequencing of the work, the deliverables that will be produced and the business analysis techniques that may be utilized.
2/ Plan Stakeholder Engagement
Stakeholder: A group or individual with a relationship to the change, the need, or the solution.
BABOK 3.2
Stakeholder Analysis
What to take into account:
❖ Roles
❖ Attitudes
❖ Decision making authority
❖ Level of power/Influence
❖ Collaboration needs
❖ Communication needs
Key Output:
Stakeholder Engagement Approach: contains a list of the stakeholders, their characteristics which were analyzed, and a listing of roles and responsibilities for the change. It also identifies the collaboration and communication approaches the business analyst will utilize during the initiative.
Technique
Stakeholder List, Map, or Personas
Stakeholder lists, maps, and personas assist the business analyst in analysing stakeholders and their characteristics
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Map
Stakeholder Matrix maps the level of stakeholder influence against the level of stakeholder interest
Onion Diagram indicates how involved the stakeholders are with the solution, which stakeholders will directly interact with the solution or participate in a business process, which are part of the larger organization, and which are outside the organization.
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Personas
A persona is defined as a fictional character or archetype that exemplifies the way a typical user interacts with a product.
Organizational modelling
An organisational model defines how an organization or organisational unit is structured.
Organisational model is a hierarchical structure that shows formal relationships between individuals or business units.
3/ Plan Business Analysis Governance
Key output:
Governance Approach: identifies the stakeholders who will have the responsibility and authority to make decisions about business analysis work including who will be responsible for setting priorities and who will approve changes to business analysis information. It also defines the process that will be utilized to manage requirement and design changes across the initiative.
BABOK 3.3
Decision Making
The decision-making process defines what happens when teams cannot reach consensus, by identifying escalation paths and key stakeholders who hold final decision-making authority.
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Change Control
Change control process allows you to monitor and manage changes to scope or other aspects of the initiative.
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Define the elements of a change request - is there specific information you need to collect for each change?
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Prioritization process
Timelines, expected value, dependencies, resource constraints, adopted methodologies, and other factors influence how requirements and designs are prioritized
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Approval Process
An approval formalizes the agreement between all stakeholders that the content and presentation of the requirements and designs are accurate, adequate, and contain sufficient detail to allow for continued progress to be made.
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4) Plan Business Analysis Information Management
Business analysis information: Any kind of information at any level of detail that is used as an input to business analysis work, or as an output of business analysis work.
BABOK 3.4
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Key output:
Information Management Approach: includes the defined approach for how business analysis information will be stored, accessed, and utilized during the change and after the change is complete.
5) Identify Business Analysis Performance Improvements
Key output:
Business Analysis Performance Assessment: includes a comparison of planned versus actual performance, identifying the root cause of variances from the expected performance, proposed approaches to address issues, and other findings to help understand the performance of business analysis processes.
BABOK 3.5
Assessment measures
❖Accuracy and Completeness ❖Knowledge ❖Effectiveness ❖Organizational Support ❖Significance ❖Strategic ❖Timeliness
Recommended Actions
Based on the analysis of the metrics collected you are expected to recommend actions for further improvement.
❖ Preventative ❖ Corrective ❖ Improvement
Technique: Observation
Observation of activities, also known as job shadowing, involves examining a work activity firsthand as it is performed.
BABOK 10.31
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