Basic Six Sigma Concepts
Standard Deviation
Calculating Standard Deviation with population data
Substract the mean and square it
Find the mean of the results - variance
Find the square root of the variance
Calculating Standard Deviation with Sample data
Standard deviation in Excel - STDEV()
The Pareto principle - 80/20 Rule
Creating basic pareto chart in Excel
Use of pareto charts
Voice of the customer
Building a VOC campaign
Selecting right VOC tools
Feedback form
Survey via email
Social Media
Focus group in person
Focus group online
user or beta testing
The Likert Scale
Calculate the Mean
Basic Metrics
Defects per Million oppertunities
Defects per unit
First time yield (FTY)
Rolled Throughput Yield (RTY)
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MINDMAP - CHAPTER 5