Please enable JavaScript.
Coggle requires JavaScript to display documents.
Disruptive Innovations for hotel industry - Coggle Diagram
Disruptive Innovations for hotel industry
Trends
Influencer Marketing
Social Media Bloggers
Automation and transformation
Online Check in through QR
Self Check Outs
Customer service through AI chat bots
Customization
Discounts for loyalty and returning customers
Personalized Emails
SMS Alerts on rates and discounts
Revenge & wellness travel
Special Offers
Key Innovations
AI Powered smart rooms
Automated 24/7 Customer service through chat bots
Google Alexa, IOT for an efficient experence
Augmented and Virtual Reality
Bio Metrics
Face recognition and finger print ID during check ins/outs
Time Track ID for staff engagements
Facilitators
Support of the State
Campaigns and Collaborations with SLTDA
Solid Fianncial Status
EBITA Rs 30.1 Billion in 2022
Strong Brand Reputation & Identity
Ratings and reviews on Google and trip advisor
Customer Satisfaction Rate 95%
Net Promoter Score 75%
Inhibitors
Increasing Competition
ASH is in Competition with Cinamon Hotels,Jetwing Hotels & Amaya hotels
Pandemic
Variants of Covid
Lack of Skilled Labour
Migration and Brain Drain
Reluctance to join the industry due to its volatility
Economic Depression
FOREX Crisis, Inflation
Population Aging
Lack of Technological knowhow and interest