Please enable JavaScript.
Coggle requires JavaScript to display documents.
Other Process Improvement & Quality methods, When to use Six Sigma,…
Other Process Improvement & Quality methods
Lean Process Management
Go with Six Sigma Princeiples
applied to process that involves the movement or creation of goods or services.
Concerned with continuous improvements
"Change for the better"
Lean principles are effective
Often treat lean as a part of the six sigma methodology
Business Process Reengineering
Less concerned with incremental quality wins
More concerned with radical change across entire organization
Concerned with technical process that occur in business process redesign
BPR initiatives are costly
Follow common map (Planning, Design & Implementation)
Total Quality Management
One of the first formal methods enacted in business environments in US
Essential stepping point to current improvement & Quality methods.
Requirements
Strict Quality commitment
Employees who can make quality decisions
Reward & recognition to promote quality work
Strategic Planning
Systems that let organizations make improvements & monitor quality
Successful TQM Initiatives
Ethics
Integrity
Trust
Training
Teamwork
Leadership
Recognition
Communication
Benefits
Improved employee engagement and morale
Reduction in production costs
Decreased cycle times
More satisfied customers
Customer Experience Management Method
Was created to address needs in organizations outside of manufacturing.
Combines process improvement tools with CRM
Primary purpose is to align processes throughout an organization with customer satisfaction goals
Like Six Sigma, CRM relies heavily on data
Scrum
Method specific to Agile programming endeavors
Very tightline for programming projects
Developed to meet continuous technical design from other departments without significantly increasing burden on resources.
meet development needs by deadline
Phases
The Pregame
The Game
The Postgame
Rummer-Brache
Seek positive change in change in processes and organizations
"Nine Boxes Model"
Performance Levels
Process
Organization
Performer
Performance Dimensions
Design
Goals
Management
Six Phases
Analysis and Design
Implementation
Definition
Management of Process
Improvement Planning
Process are turned over to daily teams
JumpStart
Fast paced method for identifying problems and solutions in a single session
cannot be used to improve processess
It lets teams create and implement small-scale solutions quickly and often on the same day
When to use Six Sigma
When facing is unknown
When problems are widespread and not defined
When solving complex problems
When costs are closely tied to processes
MIND MAP - CHAPTER 3