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Forms-Workflow-CRM DOCUMENTATION - Coggle Diagram
Forms-Workflow-CRM
DOCUMENTATION
Current documentation to support existing platforms
Document templates
Form, process and case management design/requirements
Test plans
Will we have a single test plan which covers forms, workflow and CRM or will we seperate to account for things which don't cover all 3?
Where we will store documentation
Documents to be developed
System architecture/map
SIF
How many required, one to cover the whole digital platform or broken down by element i.e. one for CMS, one for CRM/workflow/forms?
Code of confidentiality?
Overall project documentation
Project plan including milestones and timescales
Requirements documentation
SoR
DPIA
How many will be required?
question for PC, likely Pete has this covered
User documentation
system administration
CSC
Reporting
Devops
Support and maintenance
Change management
BAU
Disaster recovery / business continuity
Best practice/standards
Enquiry data
Customer records
Processes/workflow
Forms
CRM/case management
Data
Data policy
Records management/data retention policy :