Discuss the competitive driver and the two key management practices

Services

Customer Engagement

Training and Development

After-sales Support

Strategy - Communication

Execution - Creativity in Good Desicion-Making

Strive to engage with customers

Providing personalised product advice

by leveraging technology and digital platforms

Offer exclusive benefits and rewards to loyal customers

Knowledgeable about the products they are selling and have received the necessary training to offer sound advice

Improve their knowledge and stay current with the constantly changing beauty business

Provide clients with personalised beauty consultations

including addressing customer concerns, dealing with product issues and providing timely assistance

Foster long-term customer loyalty and advocacy

Prioritize addressing customer concerns and inquiries in a timely manner

Actively seek customer feedback after the sale

By facilitating brainstorming sessions and idea generation platforms

Collaboration across various groups and departments

Receive communication education and training programmes to improve their communication abilities.

Use a variety of communication methods.

  • Conventional channels: customers in-person, telephone calls, and emails
  • Modern: social media, online chat and mobile apps

Bring about all-encompassing and creative assistance strategies