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Discuss the competitive driver and the two key management practices -…
Discuss the competitive driver and the two key management practices
Services
Customer Engagement
Strive to engage with customers
Providing personalised product advice
by leveraging technology and digital platforms
Offer exclusive benefits and rewards to loyal customers
Training and Development
Knowledgeable about the products they are selling and have received the necessary training to offer sound advice
Improve their knowledge and stay current with the constantly changing beauty business
Provide clients with personalised beauty consultations
After-sales Support
including addressing customer concerns, dealing with product issues and providing timely assistance
Foster long-term customer loyalty and advocacy
Prioritize addressing customer concerns and inquiries in a timely manner
Actively seek customer feedback after the sale
Strategy - Communication
Receive communication education and training programmes to improve their communication abilities.
Use a variety of communication methods.
Conventional channels: customers in-person, telephone calls, and emails
Modern: social media, online chat and mobile apps
Execution - Creativity in Good Desicion-Making
By facilitating brainstorming sessions and idea generation platforms
Collaboration across various groups and departments
Bring about all-encompassing and creative assistance strategies