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Strategic control, concept and models - Coggle Diagram

- - - - What do our customers think of us? Why do they buy from us? Will they continue to buy from us?
    - - What do we look like from the inside? Are we efficient? What do our employees say about us? What does our culture look like?
    - - Wat does our today point look like? Is it always changing? Has it stayed still for too long? When did we last change the way we do things?
    - - How robust is our financial infrastructure? What could make us fail? Do our key players have their respective fingers on the financial pulse of the organisation?
  - - - Proposed to illustraate the difference between organisational results and organisational determinants: the result enabling control of performance and the determinants enable control of the rationale behind the performance
      - Results
        
        Financial performance at all levels
        
        Competitive positioning and market alignment
      - Determinants
        
        Quality
        
        Flexibility
        
        Resource utilisation
        
        Innvoation
    - - Suggests that organisational perofrmance can be measured and controlled through a wide awareness of
        
        Satisfied people
        
        Satisfied customers
        
        A positive impact upon wider society
      - The model is applied within an organisation through the development of appropriate KPIs for each of the categories