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Letter writing - Coggle Diagram
Letter writing
Purpose
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Letter of complaint: formal, matter of fact summary of what has happened, details such as names, locations and dates
letter to customer: clearly explain why your contacting them, details of services you can provide to ensure you keep them on board
Tone and language
Tone: formal would aim to sound businesslike and professional, avoiding words and phrases that sound casual or chatty.
May need to be firm but stay polite, avoiding emotive language.
Layout and structure
three sections:
Address and date
at the top, on the right.
layout: your full name on 1st line, your full address, postcode underneath 2nd, your email 3rd, date (month and year in full) 4th
recipients name and address below this on the left, laid out the same way
Beginning and ending
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First paraph, state why your writing then get to the point
Ending: if you know their name- yours sincerely, if you don't- yours faithfully
Paragraphing
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Each new point has a new paragraph, do not go off track