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Fraud Queues - Coggle Diagram
Fraud Queues
IDV updates
Add Agent notes
List Notes
Update Notes
Delete Notes
Console UI
Assigned IDV view
notes
add note
Display notes
Capture note on close
Complete Action to close work item
Read only IDV view
Queue view
discard
snooze
unassign
List & filter
add work item type
complete
Requirements finalisation
Types of queues needed
All documents
Partial documents
chase queue
UI requirements
Preview per type
Notes
Mandatory notes on close event?
Work Item integration
Create events
complete & status
partial complete (needs requirements to be finalised)
Add IDV event (based requirements)
complete events
Training
Create and update training material (2-3)
Train the trainers (1-2)