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Quy trình Phòng Kinh Doanh Online - Coggle Diagram

- - - - Trước cuộc gọi
        
        Hướng dẫn kiểm tra thông tin khách và chuyển lead sang đang xử lý: Slide 9-15 https://docs.google.com/presentation/d/1IgvlnNRUfnbul5ddn_IDLy69vDJD2Izm/edit#slide=id.g2106b843d5c_0_65
        
        Quy định chia số : https://docs.google.com/presentation/d/10cWiUe9e3KFvZtowLXxG1PbzgmCcrO_Q/edit#slide=id.p1
        Check trùng: Slide 6-8 https://docs.google.com/presentation/d/1IgvlnNRUfnbul5ddn_IDLy69vDJD2Izm/edit#slide=id.g2106b843d5c_0_65
        
        Hướng dẫn vòng đời data:
        https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.jhqlwu5xk80a
      - Trong cuộc gọi
        
        Kịch bản cuộc gọi https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.blmmmzkzfehq
        --> Quy định đổi quà:
        https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.gicy58i61eje
        
        Kịch bản xử lý từ chối
        
        Nhập thông tin KH slide 14-16 + gọi điện qua Zoiper 46 - 58
        https://docs.google.com/presentation/d/1IgvlnNRUfnbul5ddn_IDLy69vDJD2Izm/edit#slide=id.p24
      - Sau cuộc gọi
        
        Lên đơn hàng + Chuyển trạng thái (+lý do) slide 17- 45
        https://docs.google.com/presentation/d/1IgvlnNRUfnbul5ddn_IDLy69vDJD2Izm/edit#slide=id.p24
        
        QA
        
        Chấm điểm https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.9i6nl3nyaxbj
        
        Lỗi phạt gọi điện thoại:
        https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.ok741avyu2ha
        
        Lỗi phạt xử lý đơn hàng:
        https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.3o8hhzvktzdt
        
        (hotline) nhập th tin cuoc goi https://docs.google.com/document/d/1jLbGasP0RwzVEBIYmHTg7bcKNsI_X565/edit
- - - - Check chat Pancake: https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.px8340nlmo7c
      - Phạt Pancake
        https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.ev02pdm7byea
  - - - Check CSVD:
        https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.n03asxm4p8x9
      - Phạt lỗi CSVD:
        https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.d020k29yohmx
  - - - Quy trình XLKN
        https://docs.google.com/spreadsheets/d/1BLsmonXKdb5Ox8ObL8uDXhTtlQ0gCzhyj1PqNJvv6m4/edit#gid=299439947
      - Phạm vi + Quy định XLKN
        https://docs.google.com/spreadsheets/d/1BLsmonXKdb5Ox8ObL8uDXhTtlQ0gCzhyj1PqNJvv6m4/edit#gid=1315047728
      - Khiếu nại về hiệu quả sản phẩm (với Brand)
    - - Check XLKN
        https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.wdakryt6atv
      - Phạt lỗi XLKN
        https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.cwy7g3qou06y
- - - - Bài test kiến thức sản phẩm
        HAN: https://docs.google.com/forms/u/0/d/1rGAnIlQS07Vgftqj_E7bot4xTH8BGJ5EUvuAwfBa3Y0/viewform?edit_requested=true
        JP:
        https://docs.google.com/forms/d/1MTPDCnyPWQ6VbZ2zzc5-IPiV7cCMJSkT_ca3scfNaM4/viewform?edit_requested=true
    - - Đào tạo kỹ năng : số 2,5,6,7,8,9,11
        https://docs.google.com/spreadsheets/d/1mCuz4tv0OO_FqALMJegG5LBMtqBXz-whS08IOC5Nq2I/edit#gid=1762034885
    - - Bài test đánh giá khóa học:
        https://docs.google.com/forms/d/1a0ISXOmhrHkzu-WuwvFEK76XdjjWRr2G4ab4H_G5_aM/edit
        Performance Tracking newbie:
        https://docs.google.com/spreadsheets/d/1w6jQLOoSmYXrqrPSFrlULkIJCy5PdVrw/edit#gid=1164893962
        Phiếu khảo sát chất lượng đào tạo
        https://docs.google.com/forms/d/1-Es2S38gs9l0ViRCAEAt_TzoqK-NKbvHhdEFKVexuyc/edit
        QA chấm điểm:
        https://docs.google.com/document/d/17oBYdkhIMXvnTy4sH9SxvmhRFon77xKw/edit#heading=h.yjrtd84c51et