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Tutorial 2 - Coggle Diagram
Tutorial 2
Recommended for Solutions:
Solutions for Issue 2 (Flight Delay): if the flight is rescheduled, the passenger will be provided with the following recovery options which is free move change to an available flight of their choice, irrespective of what fare they paid, credit account and refund.
Solution for Issue 1 (Refund Issue): AirAsia has extended the Credit Account Validity Period to three years (36 months) from the date of issuance
2 Suggestions to avoid similar issues to reoccur in the future
Increase the human resource with additional live customer service agents to provide enhanced human interaction & Provide a stabilized operation with more spare aircraft to assist during times of disruption
provide a clear refund policy
what is Public Enterprise?
Public enterprises (PEs) are organizations that provide economic or social services on behalf of the state or federal governments.
Public Enterprise in Malaysia that experienced controversial: AirAsia
Highlighted Issue: Refunds issue, and Flight Delay