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Chapter8: Designs for Manufacturing and Service Technologies - Coggle…
Chapter8:
Designs for Manufacturing and Service Technologies
8.1 Core Manufacturing Technology
Manufacturing Firms
Group I: Small-batch and unit production
Group II: Large-batch and mass production
Group III: Continuous process production.
Strategy, Technology, and Performance
The Smart Factory
Computer-aided design (CAD)
Computer-aided manufacturing (CAM)
Robots
3-D Printing
Mass Customization
Performance and Structural Implications
8.2 Surviving Extremely Complex Technologies
Extreme Technology Complexity
High Reliability Organizing
Preoccupation with Failure
Reluctance to Simplify Their Observations
Sensitivity to Operations
Deference to Expertise
Commitment to Resilience
8.3 Core Service Technology
Service Firms
Definition: ccomplish their pri- mary purpose through the production and provision of services, such as education, healthcare, social networking, transportation, entertainment, banking, and tourism
The Trend Toward Customized Services
Designing the Service Organization
8.4 Noncore Departmental Technology
Variety
Analyzability
Framework
Categories of Departmental Technology
Craft technologies
Engineering technologies
Nonroutine technologies
Routine Versus Nonroutine
Department Design
Formalization
Decentralization
Employee skill level
Span of control
Communication and coordination
8.5 Workflow Interdependence Among Departments
Types
Pooled
Pooled interdependence is the lowest form of interdependence among departments: Subway restaurants, bank of America branches, outlet between Chicago and Urbana
mediating technology
Sequential
sequential interde- pendence
with parts produced in one department becoming inputs to another department
Long-linked technology: refers to the combination in one organisation of successive stages of production
Reciprocal
The highest level of interdependence is reciprocal interdependence: exists when the output of operation A is the input to operation B, and the output of operation B is the input back again to operation A. The outputs of departments influence those departments in reciprocal fashion
Intensive technologies (Thompson) : provide a variety of products or services in combination to a client
Structural Priority
Structural Implications