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Layout and Flow, Layout advantages and disadvantages - Coggle Diagram
Layout and Flow
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Process types
Processes that inhabit different points on the diagonal of the product-process matrix are sometimes referred to as process types.
Each process type implies differences in the set of tasks performed by the process and in the way materials, or information, or customers flow through the process
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Service process types
Professional services (high variety, low volume processes, where customers may spend a considerable time in the service process)
Service shops (characterized by levels of customer, contact, customization, the volume of customers and staff discretion that position them between the extremes of professional and mass services)
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Process design is concerned with envisioning the nature of the resources that make up the process and analysing how the activities within the process should work
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