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INTERPERSONAL COMMUNICATION - Coggle Diagram
INTERPERSONAL COMMUNICATION
Active Listening
Open and postive state of mind. receptive to new information
active engagement.
respect for silence. dont interrupt the flow
nonverbal awareness. ngangguk2, to amplify speakers messages.
thoughtful note-taking. dont rely on memory!. it is too easy to forget
non verbal signals
facial expression
gestures
vocal characteristic
personal appearance
touch
time and space.
Types of Conversation in business
Unplanned
(chat in the lift, in canteen)
Informal
. (meeting w co workers, prospective investors in cafe)
formal
(bod meeting, hr, job interview, fgd)
Positive conversational flow
dont talk too much
dont interrupt
express disagreement indirectly
stay or appear engaged
summarising
ask questions
Workplace Conflict
structural.
(permanent aspects such as competition for opportunities, disagreements over fundamental values)
situational.
(based on temporary forces such as disagreement over project goals)
interpersonal.
(poor communication)
Is conflict always bad?
Constructive (rational dominates)
Destructive (too much emotion)