Please enable JavaScript.

Coggle requires JavaScript to display documents.

Synch Problems ARGO IT / AMADEUS - Coggle Diagram

- - - - Must be booked
        
        Point to Point
        BUT
        100% Fail
        
        Offline request created
        
        Andina Opened a ticket for Argo IT
        (Oct 22)
        
        Egencia / Argo IT blames Amadeus GDS :red_flag:
        
        Andina needs to contact Amadeus GDS
        
        Offline fee charged :money_with_wings:
      - Egencia support requested to book these routes by
        
        Separate segments :warning:
        
        it generates
        
        Online booking :check:
        BUT
        No baggage :no_entry:
        
        Agency must inform pax and retake the PNR
        (Online becomes Offline)
        
        Offline Fee Charged :money_with_wings:
    - - Random Synch. Problem
        
        System generates partial itinerary or does not generate PNR
- - - - If users try
        
        Online Booking
        
        they may face problems with
        
        Displaying availability
        
        Due to
        
        Random Sync. problems
        
        5 more items...
        
        Amadeus GDS not always apply Anglo Agreement
        
        It leads to
        
        1 more item...
      - Offline Booking
        
        Although
        
        It demands time since system do not load :alarm_clock:
        
        It generates a lot of
        
        Calls to the agency :phone:
        
        Agency complains about it :warning:
        
        Offline fee charged :money_with_wings: