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RESOLVING CONFLICT IN THE WORKPLACE - Coggle Diagram
RESOLVING CONFLICT IN THE WORKPLACE
Elements of a valid contract
Agreement
Intention to Contract
Capacity to Contract
Consent to Contract
Consideration
Legaloty of Purpose
Legality of Form
Pay Claims
-Cost of living claim
-Comparability Claim
-Productivity Claim
-Relativity Claim
Termination of a contract:
-Performance
-Agreement
-Frustration
-Breach of contract.
Remedies for the breach of contract-
Compensation
Specific Performance
Rescind the contract
Resolving Consumer Conflict: Non-legislative methods
Negotiation
Writing a letter of complaint
Assistance from a third party
Sale of Goods and Supply of Services Act 1980
Rights of Consumers
Merchantable quality
Fit for purpose
As described
Match sample
Remedies
Refund
Repair
Replacement
Retailers responsability
Guarentees
Second hand goods
Inertia Selling
Consumer Protection Act.
Areas covered include:
-Misleading descriptions
-Aggressive practices
-Prohibited practices
-Price display regulations
-Price controls.
CCPC- Competition and Consumer Protection Commission- Functions
Informs consumers of their rights
Investigates breaches of consumer laws
Advises the government
Personal Finance Information and education
Resolving consumer conflict
Sale of goods and supply of services act 1980
Consumer Protection Act 1980
Small Claims Procedure
1) Application
2) Small Claims Registrar
3) Refferal to the District Court
4) Appealing a Decision
Ombudsman
FSPO
Gov departements
HSE