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TALENT MANAGEMENT PROCESS & THE CASE OF STARBUCKS, Step 1: Identifying…

- - - - Invests in comprehensive training programs to equip its employees with the necessary skills and knowledge to deliver exceptional customer service and uphold the Starbucks brand standards.
      - Training at Starbucks encompasses various aspects, including coffee knowledge, beverage preparation techniques, customer engagement, and operational procedures.
- - - - At Starbucks, the so-called customer comment card is used as a way to see how the employees are performing their jobs
      - customer comment card contains several survey questions answered by the customers about their insights on the employees, services, and products.
- - - - Personal Development: Starbucks supports the personal and professional growth of its employees through ongoing development programs.
      - Recognition and Culture: Starbucks values a culture of appreciation and recognition. The company acknowledges and celebrates the achievements of its employees, fostering a positive work environment
      - Safety and Security: Starbucks prioritizes the safety and well-being of its employees by maintaining a secure and conducive working environment. This commitment creates a sense of trust and loyalty among the workforce.
      - Job-Talent Fit: Starbucks strives to ensure that employees are placed in roles that align with their skills, interests, and aspirations.
      - Job Specification: Provides clear job specifications, outlining roles, responsibilities, and growth opportunities for employees. This clarity helps in aligning employee expectations with their roles, fostering job satisfaction and commitment.
      - Attractive Pay Package: Starbucks offers competitive compensation packages to its employees, ensuring they are fairly rewarded for their contributions.