Owner's Mindset
Anti-Bureau
Q1: Why do you think empowering our people at the local level is important to our business?
Removes Potential Obstacles
shows trust
Promotes Individual Agency
Passion
Q2: What are other examples of anti-bureaucracy that you have observed in your office? In what
ways do those examples help you to be more efficient?
Flat Organization
Anyone can talk to a client
Great Internal cooridnation
Training Happens Fast
Q3: As we continue to grow, what are some best practices to avoid layers of bureaucracy from
developing?
Trust in your team
Building teams that you can trust
Revisiting Culture
Parntership
Business Rigor
Q1: Why is it important that we consistently approach all our projects with this type of rigor over the
long term?
Multiplicative Effect across PBs
Reputation is at stake
Sustained Profitable
What were know for
• Q2: What are some other examples of how the application of Business Rigor in working with either
internal or external clients has benefited your team and, in turn, the firm?
Manatee County
Absorb bad project
USF
Started small with a fitness trail
Turned into a maintenance facllity/sports complex
Multiple Pratices
SWFWMD
Started with Structural Inspections
Internal Business Rigor, leading to more work
Q3: As you and your team have applied rigor to your business practices, what challenges have you
faced and how have you overcome those challenges?
Hillsborough County
Bad Rates
Knowing when to walk away when something isn't profittable
Knowing when to go after a project
Working with and managing the marketing effrot
Bias for Action
Q1: Why is it important for all of us to act quickly when we see a client need or opportunity in front
of us?
Perception
Earned their Work
Competition
Exceptional Client Service
Q2: Why is it important that we are empowered to collaborate with partners and quickly make
decisions when we see a need?
Op May go away
Outside Perspective
Limiting yourself if you don't collaborate
Collaboration Gives Experience to Multiple People
Q3: We want everyone to know that they have permission to act. What roadblocks may need to be
removed so each team member feels empowered to take action?
Flat Organization
Creating Flat and Organized Teams with Partners
Not shutting down new ideas
Affirming Choices
Instilling Confidence
Untraining bad habits
Challenging and Trusting Others
Q4: Please provide an example of a time when you, or someone on your team, quickly took action to respond to an issue or meet an internal or external client need?
USF
Quickly Responding to Clients Needs
Internal QC - Reviewing/Helping Eachother