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I'm Onexeo 😀, Exotel's AI Support Assistant. Select from below…

- - - - Please enter the Ticket Number
        
        Show the last Note of the Ticket (Ticket:"Pending) - Engineer Note
        
        Do you want to see Complete Ticket Comments History
        
        Link of Ticket (Link should be open in new Tab) (Chat Window also visible in same window)
        
        Do you still want Connect with an Expert
        
        Periodic canned message will be sent till the time agent connect
        
        2 more items...
        
        Redirect to Feedback form
        
        1 more item...
        
        SF Data Based Agent Routing
        
        Chat with an Expert (Ticket is open and Note Added State)
        
        SF Data Based Agent Routing
        
        Wait for 2 Mins
        
        Please connect after some time currently all experts are enagaged.
        
        When agent are not available in working hours due to max chat assigned
        
        Show the last Note of the Ticket (Ticket:"Resolved)
        
        If you feel that issue is not resolved as per your expectation you may reopen the ticket by adding a note "Hyperlink to add a note"
- - - - Enter Query
        
        Generative AI Result
        
        🤖"Thank you for chatting with us today! Were we able to resolve your query.
        
        🤖Thank you for chatting with us today! We're glad that our chatbot was able to assist you in resolving your query. If you have a moment, we'd love to hear your feedback on your experience with our chatbot. Was it helpful? Did it meet your expectations? Please let us know so we can continue to improve our service. Thanks again for chatting with us!"
        
        Feedback Form Dispaly
        
        Feedback given
        
        1 more item...
        
        Help us with few more information, An expert will be connect shortly
        
        Basic details captured like issue description, Name and contact
        
        Live Agent will be connected
        
        2 more items...
        
        Regenerate Response
      - Predefine Tabs
        
        Output : Article Link (new tab) chat new article tab
        
        Was it helpful ?
        
        Yes :check:
        
        Thank you messgae and feedback form
        
        Chat end
        
        Please enter your query
        
        Calling Issue
        
        Voice
        
        Article
        
        OB issue
        
        Article
        
        IB Issue
        
        Artticle
        
        Report
        
        Fetch concern
        
        Article
        
        Data not correct
        
        Article
        
        Supervisor Related
        
        Dashboard Refresh
        
        Recording fetching
        
        Article
        
        DNC & Blacklisting
        
        DNC
        
        Article
        
        Blacklisting
        
        Article
        
        Licenses
        
        Article
        
        Routing
        
        IB Routing
        
        Article
        
        OB Routing
        
        Article
- - - - Ticket creation
- - - - Chat closed