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([Reach out to a Representative]) - Coggle Diagram
[Reach out to a Representative]
We can connect you to a reresentative.....but first
Please fill out the following information:
First Name: (Required)
Last Name: (Required)
Contact Information:
(Email or Phone)
Inquiry Details: (Required)
Bot creates a Rezolve Ticket. Include Customer details.
Include flow trigger information
Bot checks if an agent is available
Agent Not available
Sorry, no live agents are currently available. Someone from our City of Dublin team will reach out
within 24 Hours
Is there any thing else that I can help you with?
<yes>
<no>
Yes
1 more item...
No
1 more item...
Agent Available
Agents are available to chat online. Would you like to Proceed?
<btn>Yes<btn>
<btn>No<btn>
No
Is there any thing else that I can help you with?
<yes>
<no>
2 more items...
Yes
Connect to live chat. Note; At chat close, chat transcript needs to post to Rezolve Ticket in "Chat Transcript" field.