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P1.1 Understand the range of responsibilities, job roles and skills…
P1.1 Understand the range of responsibilities, job roles and skills required of professionals in digital infrastructure
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Job roles
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Service desk - involves giving IT support to users by identifying issues and providing solutions to users while monitoring the issue from start to finish. The details of the issues are recorded to help users in the future.
Service roles include - IT service desk consultant, IT service desk lead. IT service desk technician, IT customer support advisor