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Bad Debt Collection Process, Service is disconnected, Bill Calculation…
Bad Debt Collection Process
Service is disconnected
Final Billing Statement is Produced on Next Bill Cycle (Regardless of account billing cycle)
Customer is given approximately 25 days ti pay bill from Statement Date (Depending on days in the month)
Customer Pays Final Bill before or on Bill Cycle Due Date
Yes
Debt Satisfied - No action needed
No
Account is in Delinquency Status
Customer receives approximately 3 Inactive Bills (~90 days-CSR may call or send IB & Collection Letter)
Account is determined to be 90 days past due from Final Billing Due Date & a 90-day Notice is sent to customer
Customer pays Inactive Account Balance
Yes
1 more item...
No
2 more items...
Transferred Service; Disconnect Request; DNP
Bill Calculation Completed for Billing Cycle
Billing Statement is sent to Customer
Customer is given approximately 25 days ti pay bill from Statement Date (Depending on days in the month)
Customer Pays Bill before or on Bill Cycle Due Date
Yes
Debt Satisfied - No action needed
No
Customer is given two days before late fee is assessed on past due balance
Delinquent Schedule is started and account & late fee is applied @ 1.5% of past due balance
Customer's account receives a credit mark and then given 10 days to pay the new balance including the assessed late fee
Customer pays past due balance and late fee
Yes
1 more item...
No
1 more item...
Billing Process