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Tech Department - Coggle Diagram
Tech Department
After Sales
No issue
Customer has Issue - Support Request 2.0 ticket is created by Customer
Possible DOA
Tech Agent is to review DOA Report created via DOA Forum datapoints
Agent search through Macro List
Marco Sent
Issue Solved
Issue Not Resolved
Diagnostic Forum
Issue Found
2 more items...
No Macro Exists
Search Zendesk Library
No helpful assest found
Article/Video/Macro Request Forum
1 more item...
Product is Ordered - Placed on Pallet
Bench Test Forum
Approved
Shipped to Customer
Issue Found - Part/s in inventory
Parts Ordering Fourm - Add Warranty Parts Fields - SKU for Order creation - Cost for Credits - Discovery for Shopify order creation
Parts moved to Non sellable location
Finish Bench Test Forum
Shipped to Customer
Moved into sellable location
Issue Found - Missing Part
Parts Ordering Fourm - Add Warranty Parts Fields - SKU for Order creation - Cost for Credits - Discovery for Shopify order creation
Need Notifications when part has been ordered + ETA + Arrival
Waiting for Parts Locations
Parts Arrival Report - Shopify/Acumatica?
Pre-Prep Location
Pre-Prep Tests need to evalute SOPS per product
1 more item...
No Sku
SKU Request Forum
Parts Ordering Fourm - Add Warranty Parts Fields - SKU for Order creation - Cost for Credits - Discovery for Shopify order creation
Need Notifications when part has been ordered + ETA + Arrival
Waiting for Parts Locations
Parts Arrival Report - Shopify/Acumatica?
1 more item...