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4.3.Emotions and emotional intelligence - Coggle Diagram
4.3.Emotions and emotional intelligence
Emotions can affect employee behaviour in 2 diff ways
employee individual job performance
emotions can affect working performances, employees diseases,decision taking,creativity,cooperation,motivations or leadership in a negative or in a positive way
workers 13% more productive when happy
emotional health first reason for employees diseases
group emotions:emotional contagion
one's employee's anxiety/panic spreada like virus trough entire office, lowering morale/productivity
happiness can also build workplace, which results in employee cooperation,satisfaction & performance
Vertical contagion (how managers transmit emotions) horizontal contagion (collegue to collegue)
managers should keep in mind that moods can go viral, they should focus on developing EI among employees
Emotional Intelligence
concept of intelligence (human intelligence)
mental quality consists of abilities to learn from experience,adapt new situations,understand and handle abstract concepts,and use knowledge manipulate one's environment
evolution concept intelligence
1.
The traditional concept
(emphasized cognitive aspects,such as, memory or problem-solving) (traditionaly evaluated tests/IQ levels)
2.
New theories about emotional intelligence
(term created by 2 researchers: Peter Salavoy & John Mayer, and popularized by Daniel Coleman)
Theory 5 domains of EI (Daniel Coleman)
Intrapersonal
(self-awareness,self-managment,self motivation)
Interpersonal
(empathy,handling relationships)
EI definition
ability to recognize, understand and manage our own emotions and recognize, understand and influence emotions others
Can IQ predict life success?
IQ can only explain 20% of life success
but here,suddenly,was a new way of thinking about ingredients life success (EI)
People can improve their EI (feedback/training & guidance/practice)
Managers & EI
EI matters more than IQ in performance work, when comparing people with roughly same educational backgrounds
Good leaders are not just focused on visions,dreams,targets and performance but recognize importance of also being EI
Best leaders help people get best emotional state work