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Building long-term success through executed leadership - Coggle Diagram
Building long-term success through executed leadership
The importance of quality
Quality and business sustainability 🌿🍃
Quality management 📂
Cost of quality 💷
Quality assurance and quality control
Quality systems
Reading 12: The seven key tools
to controlling quality
Control chart
Histogram
Scatter diagram
Pareto chart
Checklist/tally
Cause and effect diagram
Stratification
Reading 4: The politics of business and management
Understanding the political context
Analysing the political context 📰🗞️
Stakeholder analysis 🥩
3 Managing the political context 📂
Improving performance
Stages
Stage 1: Judge the importance of performance
measures to customers
Stage 2: Judge the performance against competitors
Stage 3: Match performance against characteristics
Stage 4: Develop improvement plans
The Palm Bay Hotel
Customer Journey
The room 🛌
Dinner 🍝
The bar 🍺
Online reviews of the Palm Bay Hotel
Online reviews of competitor hotels
Comparison of the Palm Bay Hotel with competitors
Operational risk and resilience
Hazards
Impact
Likelihood
Managing risk
Relationship marketing
Defining relationship marketing
Benefits of relationship marketing
Customer loyalty
Customer value and customer satisfaction
Commitment, trust, customer orientation and communication
Service-dominant logic
Types of relationships
Business-to-business relationships
Transactional versus relational strategies