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vPORTAL Walkthru - Coggle Diagram
vPORTAL Walkthru
My Portal
Account Information
Updated Email in Account Info will be reflected in Billing Info as well
Payment Information
Handles all Payment Methods
Update Password
Manage Master and Per Service password
What's the use of Per Service Password?
Password used by the Router to authenticate
Check My Statements
Are these transactions present in VISP App as well?
Yes under Subscriber Details > Transactions
Pay My Bills
Is there any issue when adding directly via Pay My Bills?
None, more on process only
Card details will automatically be added in Payment Info and set as default,
no option to skip/override from Subscriber's end
My Packages
Allow Users to edit or hibernate their packages
Usage (per package)
View per month
TBC: Link to Reports
Upgrade (package)
Request to trigger a request for upgrade
Who monitors and manages the upgrade requests? Is this visible in VISP App?
Email notif directly to ISP
TBC on review and approval
-- BIL Team
Contact Us
Displays the subscriber's tickets
Redirects to VISP App
Update Notes and Provide Signature directly
Sign-up
Go to sign-up page
Is the page per ISP?
Yes
Settings can be found in VISP App > Settings > Portals
Where to find the successful sign-up data?
Email notif sent to ISP
Added i the Subscriber Details > Logs
Does the sign-up requires approval?
Configurable per Package per ISP via VISP > Settings > Packages > Options
Input customer details, etc.
Other Configurations are in WordPress
https://docs.google.com/spreadsheets/d/1BUnjNhOuEqFNgcxBQkdAG9ZJeVOZoNGXZ6HzcsHCm58/edit#gid=0
Who manages the WP Configurations?
DevOps manages the configs
ISP contacts CS and CS creates VCS ticket
vportal_url via isp database
Request from DevOps for the URL
https://vportal.visp.net/automationtest/login/
GraphQL Testing
https://docs.google.com/document/d/1_-RVpBGF5IZrPQ0vT6Y6oeyDepowldEmk-3JkCv0Mxk/edit
vPORTAL Login can be found/setup via VISP > Subscriber Details
Theme per ISP can be updated via WordPress