Please enable JavaScript.
Coggle requires JavaScript to display documents.
The order through rate for the food delivery app's services in Pune is…
The order through rate for the food delivery app's services in Pune is significantly lower
Customers
External Factors
Customer Preferences (P1)
Customer Behavior (P2)
Customer buying patterns (P0)
Experiencing Issues
Delayed delivery
Poor routes (P0)
Unavailability of delivery boys (P1)
Food quality (P0)
Accuracy of orders (P1)
Company
Internal Factors
Business model (P1)
Marketing Strategies (P1)
Customer Service (P0)
Experiencing Issues
Traffic Congestion (P0)
App Payment issue (P1)
Driver shortage (P2)
Collaboration
Delivery Issues
Communication issue with stakeholders (P0)
Unresponsive customer support (P1)
Internal Factors
Collaboration with local restaurants (P1)
Collaboration with local delivery services (P0)
Competitors
External Factors
Competitors who already built a loyal customer base (P1)
Competition from other delivery services with faster delivery time (P2)
Competitors who offer better prices, more diverse restaurant option (P0)
Value added services
Executive membership (P0)
Discounts (P1)
Promotional Officers (P2)
Context
External factors
City's demographics (P1)
Infrastructure (P2)
Regulatory environment (P0)
Action Items
Automation of possible processes (P0)
Understand the customer trends and Preferences (P1)