DMAIC 
DEFINE
IMPROVE
ANALYZE
MEASURE 📉
CONTROL
PROBLEM FACED ❓
PROJECT AIM 🎯
RESOURCES NEEDED 💵
TIMELINE 🕐
WHO?
WHAT?
WHEN
Put VoC (vague and emotional) into concrete (measurable and manipulatable) things you can work with 🗣 📏
SCOPE ⏹ a clearly bounded set of conditions
SIPOC 🛠
baseline: current status quo 📊
what to measure?
When in doubt, measure everything within your reach, than throw unrelevent away (it's up to 50% -90% of originally collected data)
that's OK, since you don't know what you need beforehand
find root cause 🌳
Either the single real problem or the 20% of the causes that contribute 80% to the problem 
Separate vital few from trivial many
🛠
Regression
ANOVA
corellation
Pareto chart
DOE
click to edit
💣
neglect
sabotage
laziness
poor execution
assign responsibility for the control
Make the most sceptical person responsible
reduce the risk of sabotage from that person