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Building long-term success with leadership - Coggle Diagram
Building long-term success with leadership
Value
Marketing measures
Market share, etc
Relative price
Distribution / availability
Stakeholder value
Basic materiality matrix (Crane and Matten, 2016, p. 208)
10 ways to create shareholder value (Rappaport, 2006)
Measuring value
Historical cost
Fair value
Exchange value
Deprival value
Shared value
CSV vs CSR (Porter and Cramer, 2011)
Collective Impact (Kramer and Pritzer, 2016)
Shared measurement system
Mutually reinforced activities
Collective impact approach
Short / long term success
Innovation
Cycles of innovation
Business cycle
Innovation culture
Creative destruction
Sustainable innovation
Innovation value chain (Hansen and Birkinshaw, 2007)
Relationships
Relationship Marketing
Migration mechanisms (Zhang et al, 2016)
Customer relationship life cycle (Vaines et al., 2017)
Loyalty Ladder (Peck et al., 1999)
Service dominant logic (Vargo and Lusch, 2004)
Internal marketing
Internal corporate communication (Welch and Jackson, 2007,
p. 186)
Employee commitment (Ind, 2007)
Benefits
Coherent brand identify
Emplyoee focus and alignment
Rapport with customers
Employee relations
HRM
Flexible working
Union
Management and leadership
Maslows Hierachy of needs (1943)
Two-factor theory of motivation (1964)
Employee involvement
Job
Organisation
Politcal astuteness
Politcal context
Disaggregating key players
Identifying influence
Developing strategies
Political astuteness framework (Hartley and Fletcher, 2008)
Internpersonal skills, etc
Building alignment and alliances
Strategic direction and scanning
Stakeholder analysis
Managing quality
Perception based models
Zone of tolerance (Parasuraman et al.,1991)
Quality gaps model (Parasuraman et al., 1985)
Dimensions of service quality
Risk
Quality Control
Measures
Control chart, etc
Cause and effect
Checklist
Risk assessment matrix
Crisis management
Resillience
Risk mitigation strategies (Norrman and Jansson, 2004, p. 451)
Externally generated (i.e scandals)
Managing scandals (Tybout and Roehm, 2009, p. 85)
Internally generated (i.e saboteurs)
Improvement
Cost of quality (Slack et al., 2006)
Six Sigma
Total cost of quality
Cost of errors, etc
Optimum amount of quality effort
Importance performance matrix (Slack, 1994)
Quality systems
ISO, etc
Sig
LEAN