Please enable JavaScript.
Coggle requires JavaScript to display documents.
Communication and Conflict Resolution Skills - Coggle Diagram
Communication and Conflict Resolution Skills
Leadership
Show Respect
- in order for leaders to become effective listeners they must know how to show respect for others
Selective Listening to Problems
- Leader use selective listening because they are often bombarded with demand and information making it difficult to be fully attentive to a full range of problems
Making the Rounds
- Leaders casually dropping by constituents to listen to their accomplishment, concerns, and problems
Conflict Resolution
Conflict Management Styles
Competitive
Collaborative
Sharing
Avoidant
Accommodative
Resolving Conflict Between Two Group members
Negotiation and Bargaining
Minimize anxiousness
Listen to what the other side wants
Begin with a plausible offer
Focus on interests, not position
Be sensitive to international differences
Allow for face saving
Innovation
Communication Networks for Leaders
When leaders communicate they must rely on networks of people both in-person and electronically. Without this connection it would be almost impossible for leaders to successfully complete the duties of their role.
Face-to-Face Communication Networks
- Developing networks of live interpersonal contacts remains an essential method for a leader building relationships, motivating others, and attaining collaboration
Social Media Networks
- Helps leaders build and maintain a professional network
Group Chat as a Leadership Communication Network
- In organization that use chats leaders are able to bring together people and software programs to quickly connect with staff or get feedback from customers
Creativity
Inspirational and Powerful Communication
High-impact communication that contributes to effective leadership
Basic Principles of Persuasion
Liking- People like those who like them
Reciprocity- People repay in kind
Social proof- People follow the lead of similar others
Consistency- People align with their clear commitments
Authority- People defer to experts
Scarcity- People want more of what they can have less of
Pre-suasion- Put People in a receptive mood before asking them for something
Nonverbal Communication Including Videoconferencing and Telepresence
Clean clothing, clean shoes, impeccable fingernails, clean jewelry, well-maintained hair, good looking teeth
Choose what you wear carefully, speak in crisp conversational tones, never forget the video camera's powerful reach, avoid culturally insensitive gestures
Use erect posture, stand straight up, patting people on the back while nodding slightly, standing with toes pointing outward, speaking at a moderate pace, smiling, maintaining eye contact, gesturing
Speaking and Writing
Be Credible
Gear your message to the listener
Sell group members on the benefits of your suggestions
Use heavy-impact and ematoion-provoking words
Ise anecdotes to communicate meaning
Back up conclusions with data (to a point)
Minimize language errors, junk words, and vocalized pauses
Write crisp, clear memos, letters, and reports, including a front-loeaded message
Use business jargon in appropriate doses