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Emotions & Attitudes - Coggle Diagram
Emotions & Attitudes
Emotions
- Psychological, behavioural & physiological episodes experienced toward an object, person, or even that create a state of readiness
- Most emotions are non-conscious
- 2 features of all emotions:
- Activation: Motivate us to act
- Evaluation: Emotions grounder in our "core affect" (Approach or avoid)
- Our existing emotional state can also affect our perception
- Bad mood: Scrutinise alternatives more; feel -ve about them at the onset
- Good mood: Less skeptical about alternatives
- Emotional Labour
- Effort, planning & control needed to express organisational desired emotions during interpersonal transactions
- Individuals tend to feel stressful when require emotion display is:
- Different from the emotion I expressed
- Contrary to one's self-concept
- Emotional labour demands are higher when:
- Need to display a variety of emotions (anger, joy, unhapiness)
- Need to show more intense emotions
- Longer & more frequent interactions with counterparts
- Individual's emotional labour increases when they must display certain emotions precisely instead of casually
Attitudes
- Takes the form of an individual's evaluative statements about a person/object/event (attitude object)
Components of an attitude
- Attitude Object: Supervisor
- Beliefs: My supervisor gave a promotion to a coworker who deserved it less than I did. My supervisor is unfair
- Assessed Feelings: I dislike my supervisor (consciously articulated emotions)
- Behavioural Intention: Give up on my supervisor; maybe I'll quit & join another company
- Perceived environment -> Emotional marker (Core affect) -> Beliefs -> Assessed feelings -> Behavioural intentions -> Behaviour
- Perceived environment -> Emotional marker (Core affect) -> Emotional episode -> Rash behaviour -> Behaviour (e.g.: Punch "ghost" in USS haunted house
When Attitude & Behaviour Collide
- Cognitive Dissonance: Emotional experience caused by perception that our beliefs, feelings & behaviour are incongruent with one another
- When there is cognitive dissonance, people will alter either their attitudes, or their behaviour, or develop rationalisation for the discrepancy to come back to a stable state
Attitudes vs Emotion
- Attitudes
- Judgement
- Involve conscious & logical evaluation
- More stable overtime
- Emotions
- Experience related
- Happens as events, just arise w/in us
- Experience briefly
- Counterproductive Work Behaviour
- Actions that actively damage the organisation
- Voice (Active & constructive), Exit (Active & destructive), Loyalty (Passive, Constructive), Neglect (Passive & destructive)
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Emotional Intelligence
Level 1: Aware of Own Emotions
- Full awareness if individual has done all in her cognitive process:
- Beliefs, Assessed feelings, behavioural intentions
- Only partial awareness of own emotions when individual has form beliefs & assessed feelings, but has not thought through the behavioural intention
Level 2: Management of Own Emotions
- Was their behaviour helpful to the organisation?
Level 3: Awareness of Other's Emotions
- Does s/he know how the other people is feeling?
Level 4: Management of Other's Emotions
- Can the individual act on other person's feeling & create an outcome that is helpful to the org?
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