Managing workplace conflict between
Kim and Nelson

Kim comments "and he calls himself an editor." for Nelson unsatisfactory edits

Kim shouting on the phone and then slams the phone

Kim do not maintain much eye contact when interacting with Nelson

Nelson is a more relaxed person, more easily to be exhausted facing a high amount of workload

Kim is ambitious, setting a high personal target on the goal

different personality

focused more on job performance

different upbringings

expect good relationship to Kim but always denied of it.

does not grant Nelson a time off

dislike Nelson

faces exhaustion from the huge workload

desire a time off

lose motivation

tend to submit to Kim's expectations even if he disagrees

not giving Nelson opportunity to voice an opinion

different life needs

Managed using Path Goal Theory

ERG theory

double down on Existance

Relatedness need not fulfilled

applying supportive type of leadership

A-type conflict

Unconsious bias

self-centered, arrogant

incivil workplace behaviour

high probability of "burn out"

do not empathize with Nelson

culminated suppressed emotion

lashing out emotion

Kim shows unfriendly body language

Kim showing high tone

Kim do not have self control,

Kim do not show high level of emotional intelligence

Solved with active and empathetic listening

should encourage negotiation to fulfill common needs to Nelson

also should apply expectancy theory to promise that the Nelson desire fulfilled