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Managing workplace conflict between Kim and Nelson - Coggle Diagram
Managing workplace conflict between
Kim and Nelson
Kim comments "and he calls himself an editor." for Nelson unsatisfactory edits
self-centered, arrogant
incivil workplace behaviour
Kim do not have self control,
Kim shouting on the phone and then slams the phone
culminated suppressed emotion
lashing out emotion
Kim showing high tone
Kim do not maintain much eye contact when interacting with Nelson
dislike Nelson
not giving Nelson opportunity to voice an opinion
do not empathize with Nelson
Kim do not show high level of
emotional intelligence
Solved with
active and empathetic listening
should encourage
negotiation
to fulfill common needs to Nelson
also should apply
expectancy theory
to promise that the Nelson desire fulfilled
Kim shows unfriendly body language
Nelson is a more relaxed person, more easily to be exhausted facing a high amount of workload
expect good relationship to Kim but always denied of it.
lose
motivation
high probability of "burn out"
tend to submit to Kim's expectations even if he disagrees
faces exhaustion from the huge workload
desire a time off
Kim is ambitious, setting a high personal target on the goal
different personality
different upbringings
different life needs
A-type conflict
Unconsious bias
focused more on job performance
Managed using
Path Goal Theory
applying
supportive
type of leadership
ERG theory
double down on
Existance
Relatedness
need not fulfilled
does not grant Nelson a time off