Managing workplace conflict between
Kim and Nelson
Kim comments "and he calls himself an editor." for Nelson unsatisfactory edits
Kim shouting on the phone and then slams the phone
Kim do not maintain much eye contact when interacting with Nelson
Nelson is a more relaxed person, more easily to be exhausted facing a high amount of workload
Kim is ambitious, setting a high personal target on the goal
different personality
focused more on job performance
different upbringings
expect good relationship to Kim but always denied of it.
does not grant Nelson a time off
dislike Nelson
faces exhaustion from the huge workload
desire a time off
lose motivation
tend to submit to Kim's expectations even if he disagrees
not giving Nelson opportunity to voice an opinion
different life needs
Managed using Path Goal Theory
ERG theory
double down on Existance
Relatedness need not fulfilled
applying supportive type of leadership
A-type conflict
Unconsious bias
self-centered, arrogant
incivil workplace behaviour
high probability of "burn out"
do not empathize with Nelson
culminated suppressed emotion
lashing out emotion
Kim shows unfriendly body language
Kim showing high tone
Kim do not have self control,
Kim do not show high level of emotional intelligence
Solved with active and empathetic listening
should encourage negotiation to fulfill common needs to Nelson
also should apply expectancy theory to promise that the Nelson desire fulfilled