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Helping Hand - Coggle Diagram
Helping Hand
Functionality
Login
phone number and password
Facebook
Google Account
Apple
Quick Chat
able to text a helper with instant responses
uses wifi and internet connection to send messages
Phone
Uses phone number to call and connect to a helper through the app
allows elderly people to describe their problem and explain it in greater detail
elderly people who dislike texting and find texting tedious may benefit from this feature
allows elderly people to understand what the helper is trying to describe to them easier
Request Help
fill in the formular with essential information to get the best fit for their individual issue
Need real life assistance
Video Call
elderly people can show their problem to the helper to get a solution quicker and easier
elderly people who struggle to describe technology issues may benefit from this feature
creates a more personalised experience for elderly
Settings
Font size
Can customize font size to their needs
Phone number
able to update phone number if they change numbers
Data
Personal Information
Name
Age
Address
Helper Request
Information about the issue
Current Location
Make sure they get relevant help needed
Time & Date they need help
User Experience
Easy to Use
simple navigation
Hamburger turns into nav bar with all options
4 options with large buttons to choose from on home screen
buttons have high contrast and are easy to see
every page has a back button to go back to the home page
Readability
Font Size
Large font size
customizable in settings
Type of font used is legible and clear
Black text colour creates high contrast for all people to read
Icons are interpreted easily
hang up and call icons are similar to IOS and Android device icons
this creates familiarity within the app and helps elderly people to understand and interpret the icons easily
video call icon
blue camera to suggest showing video
camera flip icon
camera with arrow that points around the camera is easily interpreted as flipping the camera
turn off camera icon
camera with a cross through it suggests and can be easily interpreted as turinng the camera off