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Unit 1. Coordinated Activity Planning - Coggle Diagram

- - - - In addition to documenting reservations and registering guests, the front desk also performs an important reporting function. At each shift, the front desk staff is asked to keep statistics on arriving and departing guests, room occupancy, and charges owed to the hotel.
        
        The front desk and housekeeping department maintain close communication regarding the condition of each room. Rooms that were occupied the previous night but have been vacated must be cleaned before new guests occupy them.
        
        The front desk is responsible for keeping accurate statistics on early departures or extended stays, early arrivals, cancellations, counter customers and no-shows.
        
        Extended stays occur when guests stay at the hotel beyond their announced departure date. Cancellations occur when guests notify the hotel that they will not arrive at the hotel as planned. Walk-Ins are guests who check into the hotel without a prior reservation.
    - - Reservationists must act quickly to determine customer needs, check availability and quote rates.
        
        When a reservation is confirmed, guests must provide certain information and this information must be integrated into the reservation system, and the customer is given a confirmation number. If, for any reason, the customer's reservation is not found upon arrival, the confirmation number constitutes proof that it was indeed made.
        
        A deposit or credit card number may be required to guarantee a late guest's reservation. At some resorts, an advance deposit or full payment is required one week or up to 30 days prior to arrival. Some establishments do not require a guarantee, except for group reservations. In the absence of a guarantee, the hotel may commit to hold the reservation until 6 p.m.
        
        If the reservation was not previously made, data such as the guest's name, address, company, arrival and departure dates, etc., are added to the folio. This will become the guest's permanent record.
- - - - Responsible for seeking new business in the convention segment. This key position requires close coordination with large organizations and groups, such as professional and trade associations, corporations, such as professional and trade associations, large corporations, and fraternal organizations.
        
        has the task of
        
        develop and maintain contacts with these organizations and promote the hotel as a likely venue for annual conventions, conferences, meetings and seminars.
- - - - For this reason, any hotel establishment of certain relevance or where representative social events are held, such as conventions or symposiums, will have a person or persons responsible for and knowledgeable about protocol, who will know how to resolve any doubts that may arise when it comes to appropriately combining a group of people for a particular event.
  - - - This applies to restaurants. In the case of accommodations, other doubts will arise:
        
        -¿Who will go out to greet visitors?
        
        ¿How will VIPS customers check in?
        
        ¿What special amenities will be available in the rooms?
        
        ¿Will someone be needed to take care of VIPS clients?
        
        In order for all these questions to be answered satisfactorily, good professionals are needed, who are knowledgeable in protocol techniques and have the human qualities to ensure that everything runs smoothly and with a savoir faire.
        In large protocol events, such as official ceremonies attended by high-level representatives of countries or organizations, the advice of the personal protocol chiefs of the persons or entities they represent is usually sought. These types of events, although of greater importance, are of less responsibility for the hotel or restaurant, as they are managed by other departments or other bodies.