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Gap Model in International Service Management - Coggle Diagram
Gap Model in International Service Management
Customer Gap
Knowledge gap
Unawareness
Provider Gap
Service design Gap
Inadequate Service Design and Policy
Service Expectations
Service Standards Gap
Customer Perception of service
Communication Gap
Service Delivery Gap
inefficient Service Delivery Systems
Service Performance Gap
Service Delivery Gap
Market Knowladge Gap
Cultural Gap
Diverse Cultural Backround
Misinterpretation of Cultural norms
Ethnocentrism and Stereotyping