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2.4.4 Quality Management - Coggle Diagram
2.4.4 Quality Management
Quality control
Checking goods after you've made them or when they arrive from suppliers to see if anything is wrong with them.
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Quality assurance
Introducing measures into the production process to try and ensure things don't go wrong in the first place.
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Employees are responsible for checking their own work and passing it on to the next stage of the production process.
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Total quality management
Quality is at the centre of everything a business does, its a big part of the businesses culture.
Every employee has to satisfy customers and co workers, through the quality of their work.
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Cons
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Expensive to introduce, means investing in training for all employees.
Quality circles
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However, management may not listen to the floor staff.
Kaizen
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However, its not great for urgently improving quality, the business needs to be committed to the method long term for it to work.