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Application of management concepts - Coggle Diagram
Application of management concepts
Scenario
Ms. Kim is the manager and Nelson is the employee. These two had been having a
personality conflict
for a while.
Both parties are under
stress
as a result of this circumstance, which also
lowers the quality of work
in the organization.
Impacts
of the behavior
on organizational performance
This is a personality conflict,
or broadly "
A-type Conflict
"
A-type conflict is motivated by
rage, interpersonal tension, personality conflicts, ego, and tension
(Thompson, 2011).
Poses serious
obstacles
to effective
teamwork
and worker
satisfaction
The Big 5 Personality trait
Kim has
High Conscientiousness
but Nelson has
Low Conscientiousness
High Conscientiousness personality with the characteristics of
planning, industriousness, commitment, perseverance, and achievement-oriented
Low Conscientiousness personality with features such as
carelessness, irresponsibility, and low-achievement striving
Conflicts in their daily work and interpersonal connections result from two people having two
different personalities
Attribution Theory
Definition
People attempt to explain why people act in certain ways or assign motives to behavior (Weiner, 2018)
2 types
Pessimistic attribution style (explains behaviors by
internal
reasons)
Optimistic attribution style (explains behaviors by
external
factors)
Application
Kim opposed Nelson's desire to take a day off from work right away, thinking that he was being idle. Meanwhile, when being forcefully and arbitrarily denied by Kim, Nelson believes he deserves a day off to unwind and spend time on leisure activities.
Equity Theory
Definition
The sense of reciprocity and the actions that accompany the
perception of unfairness
in two-party relationships
(Rosette and Koval, 2018)
Relationship with job satisfaction
Workers who feel treated fairly at work are
happier
and more
involved
in their jobs (Lambert, Hogan, & Griffin, 2007).
Application
Kim treats Nelson
differently
due to their
incompatibility
Nelson's performance at work and job satisfaction suffer as a result of this unfair treatment, which also makes him feel
isolated
and
resentful
and creates a
toxic work atmosphere
.
Solutions
Recommendation 1:
Upholding justice in the workplace.
Apply
self-management
concept to examine Kim's shortcomings as a manager.
Apply the
Positive/negative Reinforcement
to build company's set of rule and rewarding/punishing process
Real-life
example
Electric boat Comapny divides the staff into various groups according to skill level and provide each group a different incentive before allowing the group to choose the year-end prize.
Recommendation 2: Creating a
positive, active, and creative
culture in the workplace
Definition of culture
Organizational culture is all about the shared
convictions
,
moral standards
, and
conduct
that make up the
foundation
of the company.
Function of culture
The culture of an organization
shapes the environment
in which the business is run and
significantly affects
whether it
succeeds or fails
in the long run (MSU, 2022).
How to build a successful culture
Spread and instill in the minds of employees a
cheerful, amiable, and unified
culture and the company’s
mission
Import qualities of a
creative
working environment
Real-life
example
Google culture: employees are encouraged to strengthen relationships and focus on their work by eating, bathing, cooking, and even sleeping in the workplace
Recommendation 3: Managing and encouraging
diversity
Importance
of Diversity in the workplace
Diversity has thus become an
essential
ingredient for any company trying to
foster happier, more inventive
, and
more productive
workplaces (Stephens, 2022)
Manage diversity throughout the
entire organization
, from recruiting to training and rewarding
Utilize
everyone’s abilities
so that no one will be left behind in the workplace.
Take into account
all distinct groups
and design
policies
specifically for people with
varying backgrounds, personalities, and talents
Hold
training sessions
on topics like mental health in the workplace or multitasking, and
gamification
can be applied here.