Please enable JavaScript.
Coggle requires JavaScript to display documents.
Important Factors For Designing Service Guarantee - Coggle Diagram
Important Factors For Designing Service Guarantee
Internal Factors
Motivation of Empolyees
To improve the delivery process of service, employees must have a clear knowledge of the guarantees.
Price Strategy
Guarantee must be equal with pricing strategy that the organization has for delivering the service.
Process Fit
Guarantee offer should be aligned with the service process of the organization.
Staff Management
Having supportive and cooperative staff is very important for guarantee.
External Factors
Percived Image of the Firm
Offering guarantee makes the image of the company more attractive for potencial customers.
Uncontrollable Factors
Factors that the company can't control.
Legal Aspects
Treating guarantee as a legal contract is important to avoid future problems.
Competition
Being the first to offer guarantee gives advantage towards the competition.
Customer Expectations
The importance of understanding the customers expectations so the guarantee and the products can fill them.
Industry Standards
When delivering a service its important to have industry standards.