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COMMUNICATION NEGOTIATION ACROSS CULTURES - Coggle Diagram
COMMUNICATION NEGOTIATION
ACROSS CULTURES
COMUNICATION PROCESS
The process of transferring meanings from
sender to receiver
On surface appears straightforward
Linear Model
Sender -> Message -> Receiver
Communication
High context societies
Highly coded, implicit messages
E.g.: Japan, Arab countries
Low context societies
Explicit n precise messages
E.g.: U.S., Canada
Communication styles
Indirect and Direct
Elaborate – Exacting - Succinct
Contextual and Personal
Contextual and Personal
Communication Flows
Downward Flows: From manager to subordinate
Upward Flows: From subordinate to superior
Language
Knowledge of the home country’s language is important for personnel placed in a foreign assignment
Poor writing is proving to be a greater barrier than poor talking
Communication barriers
Perception
a person’s view of reality.
Perception influences how individuals “see” others. How others see us is different than we think
Countless advertising blunders when words are misinterpreted by others
Culture
affect communication in a number of ways
Cultural Values: Different culture values among different countries.
Cultural differences can cause misinterpretations
Not specific standard business communication practices
Non-Verbal
Communication Styles
The transfer of meaning through means such as
body language and use of physical space.
Common forms
Kinesics: body movement and facial expression
Chromatics: The use of color
Proxemics: physical space
Chronemics: time
Effective communications
Improve feedback systems
Personal
Impersonal
Language training
Cultural training
Flexibility and cooperation