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P3.4 The principles of incident management (for example Information…
P3.4 The principles of incident management (for example Information Technology Infrastructure Library (ITIL)) models in the context of digital support services
Test questions
A notification that is sent by a monitoring tool to operators or technical specialists regarding a system issue that needs to be fixed.
- Identify two types of activity that could be recorded by activity/error logs.
Failed login attempts, Changes to registry values
- Which type of performance monitoring should be carried out on a digital system?
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- What do live traces analyse?
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More questions
- What is the initial step in any incident management process?
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- What details should be recorded when an incident has been detected?
The user's name and contact information, the data and time of the incident
- What are the three basic categories of incidents?
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- What are the three steps of incident management?
Identify, analyse, and resolve
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