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General Requirements, The laboratory is responsible for the impartiality…
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The laboratory is responsible for the impartiality of
its activities with impartiality not to be compromised by commercial, financial or other pressures
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On an ongoing basis, the laboratory must identify
risks to impartiality, including those arising from its activities or relationships or the relationships of its personnel.
The laboratory is responsible, through legally enforceable commitments, for the management of information obtained or created during its activities. If the laboratory intends to place information in the public domain, it must inform the customer in advance. Unless agreed between the laboratory and customer or the customer makes the information publicly available, all other information is to be regarded proprietary and confidential.
When the laboratory is required by law or authorised by contractual arrangements to release otherwise confidential information, the customer or individual is to be notified (unless the notification is prohibited by law).
Personnel must keep confidential all information
obtained or created during the performance of
laboratory activities, except as required by law.
Information about the customer, obtained from other sources, is to be regarded as confidential. The source is to remain confidential to the customer unless otherwise agreed to by the source..