Please enable JavaScript.
Coggle requires JavaScript to display documents.
Chapter 2: Global E-business and Collaboration, Benjamin - Coggle Diagram
Chapter 2: Global E-business and Collaboration
Business
Four basic business functions
Manufacturing and production
Sales and marketing
Finance and accounting
Human resources
Five basic business entities
Suppliers
Customers
Employees
Invoices/payments
Products and services
Order fulfillment process
Sales
Accounting
Manufacturing and production
How IT Enhances Business Processes
Automation of manual processes
Change the flow of information
Replace sequential processes with simultaneous activity
Transform how a business works
Drive new business models
Business Environment
Specific Group
Customers
Suppliers
Competitors
Regulations
Stockholders
Broader General Environment
Economy
Politics
International change
Technology and science
Role of Information Systems in a Business
Achieve operational excellence
Develop new products and services
Attain customer intimacy and service
Improve decision making
Promote competitive advantage
Ensure survival
System for Management Groups
Transaction processing systems (TPS)
Keep track of basic activities and transactions of organization
Systems for business intelligence
Serve operational managers
Monitor status of internal operations and firm’s relationship with external environment
Management Information Systems (MIS)
Middle managers
Summarize and report on basic operations using data from TPS
Provide weekly, monthly, annual results, but may enable drilling down into daily or hourly data
Typically not very flexible systems with little analytic capability
Decision Support Systems (DSS)
Serve middle managers
Support nonroutine decision making
Often use external information as well from TPS and MIS
Model driven DSS & Data Driven DSS
Executive Support Systems (ESS)
Serve senior managers
Address strategic issues and long-term trends
Address nonroutine decision making
Provide generalized computing capacity that can be applied to changing array of problems
Draw summarized information from M I S, D S S, and data from external events
Typically use portal with web interface, or digital dashboard, to present content
System for Linking the Enterprise
Supply chain management systems
Customer relationship management systems
Knowledge management systems
Enterprise systems
Collaborating & Social Business
Importance of Collaboration
Changing nature of work
Growth of professional work
Changing organization of the firm
Changing scope of the firm
Emphasis on innovation
Changing culture of work and business
Social Business
Use of social networking platforms to engage employees, customers, suppliers
Conversations to strengthen bonds
Requires information transparency
Seen as way to drive operational efficiency, spur innovation, accelerate decision making
Benefits
Investment in collaboration technology can return large rewards, especially in sales and marketing, research and development.
Productivity: sharing knowledge and resolving problems
Quality: faster resolution of quality issues
Innovation: more ideas for products and services
Customer service: complaints handled more rapidly
Financial performance: generated by improvements in factors above
The Time/Space Collaboration and Social Tool Matrix
Face-to-face Interactions
Continuous Task
Remote Interactions
Communication + Coordination
Benjamin