G107 L1: Communication - Key Principles

Workplace Communication

Model

7 Cs

Good communication

Success

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Career

Personal

Business

Definition

The imparting or exchanging of information by speaking, writing, or using some other medium.

Types

Non-verbal

Written

Verbal

Visual

Elements

Channel

Feedback

Message

Context

Sender/Receiver

Process

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How?

To whom?

What?

Result?

Who?

Communicator

Message

Medium

Receiver

Feedback/what happens next?

Correct

Clear

Courteous

Consideration

Concrete

Concise

Complete

Application to Problem

Stay Calm

Actively listen

Repeat the Concerns

Actively sympathize

Apologize

Find a solution