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G107 L1: Communication - Key Principles - Coggle Diagram
G107 L1: Communication - Key Principles
Workplace Communication
Good communication
Success
Career
Personal
Business
Definition
The imparting or exchanging of information by speaking, writing, or using some other medium.
Types
Non-verbal
Written
Verbal
Visual
Model
Elements
Channel
Feedback
Message
Context
Sender/Receiver
Process
How?
Medium
To whom?
Receiver
What?
Message
Result?
Feedback/what happens next?
Who?
Communicator
7 Cs
Correct
Clear
Courteous
Consideration
Concrete
Concise
Complete
Application to Problem
Stay Calm
Actively listen
Repeat the Concerns
Actively sympathize
Apologize
Find a solution