G107 L1: Communication - Key Principles
Workplace Communication
Model
7 Cs
Good communication
Success
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Career
Personal
Business
Definition
The imparting or exchanging of information by speaking, writing, or using some other medium.
Types
Non-verbal
Written
Verbal
Visual
Elements
Channel
Feedback
Message
Context
Sender/Receiver
Process
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How?
To whom?
What?
Result?
Who?
Communicator
Message
Medium
Receiver
Feedback/what happens next?
Correct
Clear
Courteous
Consideration
Concrete
Concise
Complete
Application to Problem
Stay Calm
Actively listen
Repeat the Concerns
Actively sympathize
Apologize
Find a solution